Support

No. Vincere is recordkeeping and organization software. It does not prepare, review, sign, or file tax returns, and it does not give tax, legal, or accounting advice. It helps you keep organized records and produce a summary you can give to a qualified tax professional. See the full disclaimer.

Your property, expense, tenant, and document records are stored locally on your iPhone, encrypted with AES-256-GCM, with the key held in the iOS Keychain. They are not uploaded to our servers, and we have no ability to view them. The only information that reaches us is what you choose to send through the feedback form or this page's contact form. Two features do contact third parties without sending your records — address validation goes to Apple, and the app downloads the public FHFA House Price Index for value estimates. Both are detailed in the Privacy Policy.

Because your data lives on your device, it travels with your device backup. Keep iCloud Backup turned on (Settings → [your name] → iCloud → iCloud Backup), or make encrypted backups to a computer. When you restore a new iPhone from that backup, your app data comes with it. We also recommend exporting your records periodically as an extra copy you control.

Use Manage Data inside the app to delete individual records or clear all app data. Deleting the app from your iPhone removes its local data as well. Because we never receive your property data, there is nothing for us to delete on our end. To have feedback messages you sent us deleted, email support@vincereinvestor.com.

Edit the fields before saving — scanned values are always editable. Text recognition depends on lighting, focus, and receipt condition, and it will sometimes misread faded thermal paper or handwriting. Always verify scanned amounts against the original receipt. Good lighting, a flat receipt, and a straight-on angle improve results substantially.

The app prompts you with the questions that typically matter and stores your answers with the expense so the reasoning isn't lost. It does not make that determination for you — the distinction depends on your specific facts and current tax law, and it's a question for your tax professional.

Export the year-end summary as a PDF, or the line-item data as CSV, and send it to them however you normally share documents. There's a sample package (fictional data) if you'd like to see the format first. The export contains financial and tenant information, so share it through a channel you trust.

They are informational estimates derived from public housing price index data applied to the purchase price and date you entered. They are not appraisals, broker price opinions, or a basis for a tax position, a loan, or a sale. Treat them as a rough directional indicator only.

The app is free to download and free to use for core recordkeeping. Some features are offered as an optional auto-renewing subscription purchased through the App Store; the price and what's included are shown in the app before you buy, and you never need a subscription to get your own data out — export is available to every user. Exact pricing is set in App Store Connect and shown on the App Store listing.

Any subscription purchased through the App Store is managed by Apple: on your iPhone, open Settings → [your name] → Subscriptions, select the app, and change or cancel it there. Refunds for App Store purchases are handled by Apple at reportaproblem.apple.com — we cannot issue them directly.

Not today. The app is iPhone-only and requires iOS 26.2 or later. There's no iPad-optimized version, Android app, or web app yet. Write to us if you'd like to hear when that changes.

Please send it — small-team software gets better mostly because users write in. Use Settings → Send Feedback in the app, or email support@vincereinvestor.com. If you're reporting a security issue, say so in the subject line and we'll prioritize it.